Microsoft Dynamics 365 CRM for Banking Accelerator
Financial institutions face increasing competitive pressure to deliver digital experiences reshaping the way banks do business. Today’s customer expects a more personalized, hassle-free experience from banks with mobile and online banking tools rapidly replacing traditional face-to-face interactions.
The Microsoft Dynamics 365 Banking CRM Accelerator, includes an industry-standard data model that enables banking and financial organizations to rapidly build intelligent, data-driven financial services solutions across retail and commercial lines of business, accelerating time to value for a range of competitive customer scenarios.
The banking data model extends the Common Data Model to provide a shared and consistent metadata definition for common banking and financial industry data elements including loans, mortgages, referrals, branch details, collateral, deal, limit, facilities, and more. This common schema allows customers and ISVs to build solutions on the same data model—open-sourced and interoperable with open banking and the banking industry architecture network (BIAN)—enabling new interoperability, a 360-degree view of customers, and streamlined processes and insights.
Empowering digital experiences for financial services
Delivering a differentiated customer experience requires a business strategy and capabilities around the deep customer insights and data that underpin powerful customer engagement. Financial firms must tap into the tremendous volumes of data available today to empower innovation, from artificial intelligence and advanced analytics to personalized chat bots and enhance the customer experience. Deriving value from large, diverse, and often fragmented data sets is difficult, as much of it typically resides in multiple siloes across internal and external systems, and without a well-defined data definition. The Dynamics 365 Banking Accelerator empowers financial institutions with the consistent, well-structured data they need to quickly bring powerful, innovative solutions to market. Building off the accelerator enables partners, including systems integrators (SIs) and ISVs, banks, and developers to speed the creation of solutions that deliver a better banking experience; one that differentiates banks from the competition and drives customer acquisition, loyalty, and long-lasting relationships. In addition to the data model, the Dynamics 365 Banking Accelerator includes sample apps, workflows, and dashboards for commercial and retail banking as well as a PowerApp allowing a relationship manager to quickly create and share referrals and see their upcoming appointments. These samples, as well as a test drive experience, can be found today on Microsoft AppSource.
Branch managers can easily use Power BI dashboards with near real-time insights into the status of commercial deals and retail accounts at the branch location, either in Power BI or embedded in Dynamics 365.
The Dynamics 365 Banking Accelerator includes a PowerApps that relationship managers can use to create referrals on their mobile device, and with the unified data layer from the banking data model, referrals can easily be shared across retail and commercial departments.
