Over the past year, healthcare organizations requesting in-depth discussions on how to further develop their digital front door capabilities. One high-interest topic has been establishing a branded conversational bot (chatbot) that can facilitate frictionless experiences
In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent
Is your organization evaluating whether to transition your Dynamics AX solution to Finance and Operations apps in the cloud or stay on-premises? To determine
It comes as no surprise that today’s world is driving a seismic shift in B2B sales. Customers are rapidly adopting digital buying behavior, and
Microsoft delivers solutions that enable businesses to build winning teams and create a workplace where people can succeed. To help ensure we are providing
AI is going to transform the finance function. This common platitude is typically backed with little or no substance. However, when addressing common financial
Change is no easy task. As with most new technologies, Artificial Intelligence (AI) adoption brings its share of cost and risk as enterprise leaders
Dynamics 365 Virtual Agent for Customer Service is an exciting new offering that empowers customer support teams to create powerful bots using a guided,
The traditional methods banks use to address Anti-Money Laundering (AML) have been failing for some time. One of the central ways that regulators and
Customer relationship management (CRM) is the key to improve customer services, relations, and interactions using customer insights and data analysis. And when it comes