Global ITS wants to hire the MS D365 CRM Technical consultant, will act as a technical SME and system administrator for the CRM systems implemented to our clients.

Location: Egypt

Employment Type: Permanent Job

Interview: MS Teams

Essential Duties & Responsibilities:
Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
Architecting the CRM system, related customizations, and reports to model the business organizational process
Advising business users on best practices for CRM, development, or integration processes
Balance business users’ requests and requirements with technical constraints
Writing technical specifications for planned work
Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing, and deployment of development projects
Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked in and Inside View
Building and configuring CRM forms, views, dashboards, and workflows
Developing SSRS reports using Microsoft SQL and Fetch XML
Working closely with BI project teams or other resources for completion of projects related to the CRM system
Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
Maintain code repository, VSTS backlog and source control
Effectively utilize SDK and 3rd party tools such as XRM Toolbox for administration of CRM system
Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
Ensuring consistent release management, change management and project approval processes
Support of the application including fixing application issues

Qualifications:
Strong written communications especially related to articulating technical specifications
4 years’ experience with Microsoft Dynamics 2016/365 CRM
Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting, and form creation
Experience with CRM API, REST/ODATA and SOAP endpoints
Strong understanding of and ability to configure security groups, roles, and teams
Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK

Desired Skills
Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
Familiarity with Data Export Service and Azure SQL
SSIS or other ETL technologies
Experience working with consulting services industry or salesforce automation/project service automation solutions
Microsoft Certification
Knowledge in Banking, Financial Sector or Insurance will be preferred.