About National Bank of Bahrain (NBB)
- Established in 1957 as Bahrain’s first locally owned Bank.
- NBB has grown steadily to become the Kingdom’s leading provider of retail and commercial banking services. With a major share of the total domestic commercial banking market and the largest network of 25 branches and 61 ATMs, NBB plays a key role in the local economy.
- Publicly listed on the Bahrain Bourse, the Bank is owned 44.94% by private and institutional shareholders, mainly Bahrainis, 44.18% by Bahrain Mumtalakat Holding Company, which is 100% owned by the Government of the Kingdom of Bahrain and 10.88% by Social Insurance Organization.
NBB continues to diversify and develop capabilities to capture business opportunities in the Gulf region and international markets. Abu Dhabi and Riyadh branch lead the way in this initiative.
Summary
After Microsoft team and Global iTS’s extensive discussions with NBB team regarding their digital transformation roadmap, we were able to identify their pain areas and map them with Microsoft solutions and with our partner “Global iTS” IP on top of Dynamics 365.
As NBB the biggest local bank in Bahrain so the privacy of the data and security was the biggest barrier to have their ERP on cloud however after long discussion with security and legal team of the bank they decided to go for Dynamics 365 cloud .
Parallel to the ERP discussion we started to discuss the CRM part (Project Service Automation) to manage all of their Internal & External projects. After having couple of demos and POC for PSA they decided to be added to the ERP project.
NBB is the first bank in Bahrain who is going to use Dynamics 365 Cloud for Operations & Project service Automation.
After a very tough barriers (Security, Privacy, Amazon local cloud, Verticals on top of ERP (Property Management,) we won the deal by positioning the right value proposition.
